OUR WARRANTY

 

Your long-term satisfaction with our pool paint product is important to us.  Proshield Swimming Pool Epoxy has a well-proven track record and is manufactured from industrial-rated quality ingredients. We confidently offer our clients a standard 3-year warranty (and an extended 5-year warranty option) that the product will not peel or crack, providing that the underlying structure is solid, watertight and crack-free.

You can rest assured that no teething problems will ruin your investment. If treated correctly, this product will provide you with a clean and easy-to-maintain pool for many years.

Our warranty is not an indication of expected lifespan but ensures peace of mind that you will have free support to overcome any initial product related problems for a considerable time after application. An expected lifespan under correctly and regularly maintained conditions of eight to ten years is quite possible as can be seen from the testimonials on our home page . Many clients have reported even longer lifespan periods whilst a few were able to reduce the lifespan to less than 5 years due to reasons as indicated below. See our Conditions of Sale below.

We encourage you to independantly verify our reputation at Hellopeter.com

DIY Applications, Referred Helpers and Listed Dealers

Our DIY clients can register for our warranty offering subject to the following requirements:

1. That the quality checklist and photos as requested on the last two pages of our application instructions are filled out, signed and emailed (or uploaded online) to us within 7 days of installation completion and within 90 days of purchase. (Please keep the proof of your purchase.) We will file your quality checklist and photos for future reference.
   
   
2. A water test result sheet should be filed with us within 30 days after the swimming pool was filled with water and has been chemically stabilized. The test results must specifically include test results for Total Hardness (or Calcium Hardness), alkalinity, pH and chlorine. In areas where a test facility is not available (most pool shops will test free of charge), you may obtain a Bioguard 5-Way or Insta Test 6 Plus test strip kit from us and submit a clear photo of the test strip results next to the colours on the test strip bottle.
   

Please ensure that you have read our application instructions carefully to avoid costly mistakes.

Clents may also register for an extended 5-year product replacement warranty after  submitting and acceptance of the information as listed above  Click Here for more info.

All warranty claims will be verified against proof of purchase directly from Pool Solutions Epoxy Coatings Pty Ltd and will be applicable towards the buyer who is also personally responsible for the submission of the documents.  Our warranty is not extended to third parties who did not purchase dirtectly from Pool Solutions Epoxy Coatings Pty Ltd.

Buying from registered (listed dealers) resellers and contractors:

Listed dealers and contractors are independent business owners re-selling and installing our epoxy pool paint after undergoing a vetting process. Listed dealers have a back-to-back product replacement warranty with the manufacturer (Pool Solutions Epoxy Coatings Pty Ltd) in the unlikely case of a batch related product failure. Please inquire from the service provider (registered dealer or contractor) in case of a warranty claim who will investigate and offer after-sale service as per sales-agreement.

A water test result sheet including a test for Total Hardness (or Calcium Hardness), Alkalinity, pH and Chlorine should be obtained and submitted to the dealer/contractor who did the installation within 30 days after filling and chemically balancing the water to avoid unnecessary disputes at a later stage.

Referred worker/applicator: When making use of an experienced private labourer to help you with the application whom we may refer in certain areas, please keep in mind that this is purely offered as an additional help to a DIY client. The client is responsible to supervise the work and quality to satisfaction. The water test report as required under point 2 above must still be submitted to us for warranty purposes.

Private installers: Unregistered/unlisted installers buying our product to re-sell and/or install our product for third party clients has not been trained or vetted to become a listed contractor. Pool Solutions Epoxy Coatings will take no responsibility for installation failures should it occur as we have no assurance that the installer adhered to our installation and quality requirements, or have properly informed the customer about the correct maintenance requirements with regards to water balance etc.

(Private installers buying from us for the purpose of re-selling need to adhere to points 1 and 2 above to be elegible for a product replacement warranty towards their clients as set our on the last two pages of our application instruction manual. All warranty claims will be verified against proof of purchase directly from Pool Solutions Epoxy Coatings Pty Ltd.)

If a warranty claim falls outside our warranty conditions, but is still within a 
3-year period:

Even if you have not submitted the required quality-check documents or adhered to the conditions of sale, we will offer our epoxy pool paint needed for the repair at a factory cost discount as a DIY kit to existing customers (no profit intent). Proof of initial purchase will still be required.

Conditions of Sale

• This is a product replacement warranty only, excluding delivery cost, water loss or any other expenses incurred during repairs.
  
  
• This warranty will only be valid if the pool was filled with water after at least 3 days of hardening time. (7 days during cold weather and winter months.) The paint layer will be touch-dry and rain resistant within 6 hours after application (25 deg C). The coating will be hard and glossy within 16 hours, but chemical resistance and hardness will still further develop over a period of 72 hours (25 deg C).
  
  
• The client takes responsibility for the swimming pool on the day that the contractor's installation team has finished the last paint layer. 
  
  
• Any damage that may occur to the newly applied coating during the initial 3-7 day curing time will be at the client's expense to repair.
  
  
• Once the product has cured and the swimming pool filled as prescribed, our normal 3-year warranty comes into effect relating to the performance of our coating.
  
  
• Any damage due to the use of hard objects in the swimming pool might be repairable, but will be at the client’s expense. 
  
  
• It is the responsibility of the client to ensure that the pool is kept dry during the hardening period to prevent discoloring or incomplete hardening of the epoxy.  Any water accumulated in the pool should be removed as soon as possible.  The pool may be entered on bare feet after 12 hours of drying time. Under normal weather conditions, the coating will not be influenced by rain after the first 4-6 hours of curing time.
  
  
• New pools with a concrete or cement-plaster surface should have a solid and dust-free finish for best results.  Any peeling of the product due to low quality and/or porous cement or marble plaster coming loose from behind the epoxy layer, will not be covered by the product replacement warranty.
  
  
• We do not guarantee your swimming pool against cracks, structural deficiencies, leaking or blistering due to external water pressure. The pool paint is marketed as a decorative finish and will not keep the structure of the swimming pool intact.
  
  
• Any cracks that are filled-up and smoothed in preparation for the application of an epoxy pool paint, are merely a surface preparation effort and is not guaranteed that it could not crack again due to underlying structural deficiencies or cracking etc.
  
  
• The product can be applied on fiberglass linings provided the underlying lining is still solid and intact everywhere without bubbles and not suffering extensive flexing or flaking.
  
  
• NB! Please have the swimming pool water tested at a swimming pool test facility to check for Alkalinity, pH, Chlorine and Calcium hardness.  Low calcium hardness is an enemy of all type of swimming pool surfaces and not many pool owners are aware of this. We recommend by experience and testing that this level should be kept between 400-550ppm.  Have the water tested once every 6 months.  Low calcium (Total Hardness) levels is very corrosive and might extract calcium from the underlying structure where penetration through the coating is achieved. This deteriorate the marblite underneath the coating causing hollow spots and will cause extensive chalking of the pool paint, especially in combination with Low Lakalinty and /or pH. Submit a water test result sheet to us (or reseller/contractor) within 30 days after filling the swimming pool with water.
  
  
• Our product is stain-resistant to the degree that normal HTH chlorine and swimming pool acid can be added directly to the pool by prescribed product specifications.  HTH chlotine and alkalinity-up may also be used as well as normal swimming pool acid. Blu52 may be used as well, subject to the manufacturers recommendations to excute a de-metalizing procedure every 6-12 months. See our recommendations below and visit our FAQ page for more information.
  
  
• We do not guarantee against staining or bleaching as we are not in control of the day to day maintenance and addition of chemicals.
  
  
• Invest in water test strips – InstaTest 6 Plus, Bioguard 5-Way or Acquachek 6/7 test strips.  You can test the water conditions within seconds with these products.  These test strips can also test for “Total Hardness”.  The condition of the pool water is important for the lifespan of the product. 
  
  
• The pool cleaner can be used immediately after filling the swimming pool.
  
  
• We do not replace the water or offer refunds for water loss under any circumstance during or after installation or repair work under warranty conditions.
  
  
• This is a product replacement warranty only, excluding delivery cost or any other expenses incurred.
  
  
• PLEASE NOTE: The swimming pool surface will be slippery directly after application. This condition will become better after a few months. A non-slip agent like glass beads (available from Pool Solutions) can be applied in certain areas like the steps as a non-slip precaution.
  

DISCLAIMER

Pool Solutions Epoxy Coatings Pty Ltd, the owners, affiliates, agents or employees will not be liable for any claim whatsoever relating to injuries, health conditions or loss of life under any circumstances during installation, thereafter and during the use of the swimming pool.

Recommendations to Prolong the Lifespan of the Paint Layer

Chemicals to use

Our epoxy pool paint is acid and chlorine resistant when these chemicals are added as per manufacturers instructions to maintain normal recommended water conditions.

• Normal HTH pool chemicals may be added directly into the pool without voiding our warranty.
• Please use HTH drifter packs or HTH dry chlorine which has been tested with the epoxy coat to offer the easiest method of maintenance without risk of staining or bleaching.
• BioGuard or PoolBrite dry chlorine should be added through the weir while the pump is running for another 4 hours as per manufacturers instructions. Direct accumulation on the paint layer might cause yellow/brown staining.
• Blu52 can be used subject to the manufacturers recommendation to de-metalize the water every 6-12 months.
• We advise against using certain dry chlorine products not listed above which may cause yellowing of the paint layer.

Salt Chlorinators

Our product also works with salt chlorinators when used with minimum required salt additions to maintain water clear conditions, see our FAQ page for recommendations on chemicals and the use of salt chlorinators. Salt chlorinators might reduce the lifespan of the product.

Colour stability

A measure of fading and of colour depth reduction over years might occur and is normal to pool paint products exposed to this chemical-rich environment and UV radiation. The general appearance of the coating will however always offer that smooth, clean look for many years until the natural thinning of the coating may require refurbishing with new top-coat layers. Numerous clients have reported back to us after 10 years of usage and were very satified with the product performance.

Important Aftercare Instructions

Please fill in the form on our contacts page to gain access to our downloads page where you can download the Important Aftercare recommendations applicable to prolong the lifespan of our coatings.

Reverse osmotic water pressure due to structural porosity and outside water pressure:

Reverse osmotic pressure due to structural porosity and/or high water table pressures can result in blisters forming in the coating. Our product has been developed to offer exceptional bonding strength and thickness to withstand pressure from outside the swimming pool but is still dependent on the integrity of the pool structure for support. Pool Solutions Epoxy Coatings does not offer a warranty against external water-pressure related problems. It is therefore essential to ensure that the structure is dry and the surroundings are taken into consideration. If in doubt, certain water sealant barrier precautions can be implemented on the pool surface to further minimise the risk of blistering due to outside water pressure.  

See our installation instructions on how to test and inspect the pool surface beforehand to determine if moist is present in the structure. This is done by means of inspection holes or as a minimum precaution, using a clear plastic sheet to test for inherent moisture levels (or a by utilising moist meter). If moist is detected in the substrate, please enquire about our special Wet-Smart Primer as a special primer instead of the normal primer which is only targeted at completely dry surfaces. If high-water tables are a possibility (normally in close vicinity of larger water bodies like rivers, dams, ponds, mountain slopes etc.), the pool surface may require additional water-sealing methods to be implemented as a precuation.  

Products and methods are available from suppliers like Sika, Coprox etc.  For less critical ground moisture levels e.g. from rain and/or irrigation, a product called PCT66 water repellent may be used in pre-treating the surface. We strongly recommend this product when applying paint on a new concrete/cement-plastered surface.

Applicators should evaluate the structure before application of the epoxy coat as described above and and according to our instructions to determine if it is a risk for the applied epoxy layer. If the structure seems to leak water from the outside inwards on a large scale while the pool is empty and during the sanding and preparation process, this need to be addressed first in order to implement special sealing techniques to try and minimize the risk, or it might be decided not to apply an epoxy coat at all.

In most cases where this problem did occur, small 3-5mm bubbles appeared that stayed intact for the lifespan of the coating, still offering an esthetically pleasant appearance and will normally only be visible in isolated areas and detectable by close inspection.