OUR GUARANTEE

When we do the application

Your long-term satisfaction with our service and products is very important to us.  Our products are manufactured from industrial-rated quality ingredients and therefore we confidently offer our clients a 3-year guarantee that the product will not peel, crack or blister, providing that the underlying structure is solid, and crack-free.  

After three years, you can rest assured that no teething problems will ruin your investment.  If treated correctly, this product will provide you with a clean and easy-to-maintain pool for many years. Our guarantee is not an indication of expected life span but like all normal guarantees, ensures peace of mind that you will have free support to overcome any product or application related problems for a considerable time after application.

In contrast with most other suppliers, we guarantee our product against reverse osmosis.  To most paints and epoxies, reverse osmosis (moist penetrating form outside the pool and combined with sunlight, creates pressure) poses a serious threat.  Thinly painted, sprayed-on type applications, primer-less products or diluted epoxies suffer the most from this cause.  The result is blistering (or bubbles) after a few months (the reason most applicators exclude this from their guarantee).

Our unique 4-layer epoxy system is rolled on by hand due its thickness.  This ensures deep penetration and strong bonding with the substrate.  Our specialized industrial primer will penetrate, saturate and seal the surface with a solid layer.  The first top-coat applied on a still tacky primer "fuses"" with the primer coat to ensure a strong bond between top-coats and primer.  Three top layers are applied. This four-layer system provides maximum protection against reverse osmosis and staining.

Our product is also acid and chlorine resistant. Normal HTH swimming pool chemicals may be added directly into the pool without voiding our guarantee. We advise against using Bioguard products or other strong and untested chemicals which have been reported to stain the epoxy coat. Please consult with us.

This guarantee relates to installations undertook by Dynamic Solutions 111 Business Trust, trading as Pool Solutions. This guarantee does not cover the quality of workmanship by independent dealers and applicators of our products, who are independently responsible for the workmanship guarantees offered by them to end-clients.

Approved dealers have a back-to-back product replacement guarantee with us in the unlikely case of a product related failure.

Please note that black and charcoal colours contain higher percentages of pigments. These colours are available on request, but we cannot guaranteed these darker colours against noticeable chalking or uneven bleaching. A residue might be visible on the soles of the feet after the swimming pool was used.

DIY Applications

In the unlikely event of a DIY application failure and subject to the conditions listed below, we will replace the epoxy product required for the repair of the coating free of charge in case of a product-related failure. We guarantee the product against the failing conditions listed above, provided that the quality checklist and photos as requested on the last page of our application instructions was filled out, signed and faxed, posted or emailed to us within 21 days of the purchase. (Please keep the proof of your purchase and documents sent to us.) We will file your quality checklist and photos for future reference.

We guarantee that the products supplied are sampled from the same bulk-manufactured batches that are used for our own applications and therefore conforms to the exact same standards.  Each bulk-manufactured batch is date-coded and indicated on our packaging.  The same four-layer system is applicable and the exact same well-tested application methods are clearly set out in our step-by-step application instructions.

Please ensure that you have read our application instructions carefully to avoid costly mistakes.

We hold the right to arrange for inspection of any failure, ask for samples or photos of the failed coating.

Conditions of Sale

• This guarantee will only be valid if the pool was filled with water after at least 3 days of hardening time. (7 days during cold weather and winter months.)
• The client takes responsibility for the swimming pool on the day that our team has finished their application work. 
• Any damage that may occur to the newly applied coating, the swimming pool and/or any accessories during the curing time and thereafter will be at the client's expense.
• Once the product has cured and the swimming pool filled as prescribed, our normal 3-year guarantee comes into effect relating to the performance of our coating.
• Any damage by accident, malicious or due to the use of hard objects in the swimming pool might be repairable, but will be at the client’s expense. 
• It is the responsibility of the client to ensure that the pool is kept dry during the hardening period to prevent discoloring or incomplete hardening of the epoxy.  Any water accumulated in the pool should be removed as soon as possible.  The pool may be entered on bare feet after 12 hours of drying time. Under normal weather conditions, the coating should nor be damaged by rain after 6 hours of curing time.
• New pools with a concrete or cement-plaster surface should have a solid and dust-free finish for best results.  Any peeling of the product due to low quality and/or porous cement or marble plaster coming loose from behind the epoxy layer, will not be covered by the guarantee.
• We do not guarantee your swimming pool against cracks or structural deficiencies, leaking or any other problems not realated to the epoxy pool paint. The poool paint are sold as a decorative finish and will not keep the structure of the swimming pool intact.
• Any cracks that are filled-up and smoothed in preparation for the application of an epoxy pool paint, are merely preparational and is not guaranteed that it could not crack again due to structural instability of the swimming pool.
• The product can be applied on fibreglass linings provided the underlying lining is still solid and intact everywhere.
• Damaged fiberglass linings can be removed at additional and separately payable costs quoted.  Any unexpected structural deficiencies or unsuitable conditions underneath the fiberglass layer may proof to be unsuitable for the application of an epoxy coat, any repairs to the structure, if required at this stage will be quoted additionally before application of the epoxy coat.
• Our product is stain-resistant to the degree that normal HTH chlorine and swimming pool acid can be added directly to the pool by prescribed product methods.
• We do not guarantee against staining if other untested products or Bio guard were used to treat the water.
• We do not replace the water or offer refunds for water loss.